CMI Customer Assistants
Operational intelligence that grows with your process.
Purpose-built, continuously evolving assistants that capture process knowledge, interpret alarms, enforce correct troubleshooting order, and deliver clear next steps.
Trained by Chemical Methods and strengthened over time by your operation, CMI Customer Assistants become a shared source of truth for troubleshooting, decision-making, and consistent response — aligned with Chemical Methods standards.
What you gain
Operational clarity at alarm speed
CMI Customer Assistants eliminate guesswork during alarms by defining what “correct action” looks like — immediately, consistently, and across every shift, line, and facility.
Faster response
Reduce downtime
Move from alarm to action—fast. Get to the next correct action quickly and consistently. Operators receive clear, ordered next steps the moment an alarm occurs, reducing hesitation, delays, and unnecessary downtime.
Fewer mistakes
Order enforced
Prevents the wrong action at the wrong time. Before recommending adjustments, the assistant confirms conditions, sensor health, and calibration — reducing false corrections and unnecessary process changes. No skipped steps.
Consistent comms
Standardized guidance
One standard response, everywhere. Alarm guidance, explanations, and next steps are standardized across operators, shifts, sites, and stakeholders — eliminating mixed messages and interpretation gaps.
Knowledge-Driven Agents
Purpose-built intelligence with a defined scope
CMI Customer Assistants operate within customer-defined tasks and rulesets—executing known logic with consistency. When a scenario exceeds the assistant’s current knowledge, it recommends contacting Chemical Methods so the knowledge base can be expanded and the agent becomes smarter over time.
How it works
A controlled rollout in four steps
We standardize logic, messaging, and escalation — without disrupting production.
Step 1
Define scope
Identify what the assistant will and will not handle.
Step 2
Configure logic
Set decision rules, guardrails, and escalation triggers.
Step 3
Connect inputs
Optional alarms, emails, documents, or knowledge bases.
Step 4
Deploy & refine
Roll out with feedback and controlled updates.
See how a CMI Customer Assistant applies your standards, alarms, and processes to deliver clear, consistent guidance — and standardize response across your operation.